BUSINESS TERMS AND CONDITIONS

Article I. General Provisions

(1) These Business Terms and Conditions shall govern the relationships between the Seller and the Buyer when purchasing goods via the e-shop www.chnnls-space.com (hereinafter referred to as the "e-shop").
(2)(2) Purchase of goods via the e-shop shall be governed by these Business Terms and Conditions and the valid generally binding legal regulations of the Slovak Republic.

Article II. Definition of Terms

(1) Goods shall mean any movable item sold via the e-shop.
(2) The Seller shall mean a trading company FOOD SPACE s.r.o., with the registered seat at Župné nám. 2, Bratislava 811 04, CIN 5240519, Tax ID No. 2121054034, registered in the Commercial Register of the District Court Bratislava I, Section Sro, Insert No. 137498/B. Seller's email address is info@chnnls-space.com and Seller's telephone number is +421 918 841 304.
(3) Buyer shall mean an entity that concluded a contract for the purchase of goods with the Seller.
(4) Consumer shall mean a natural person who reached the age of 16 and does not purchase goods within the scope of his commercial or other business activity.
(5) Entrepreneur shall mean a natural person or a legal entity who purchases goods within the scope of his / its business activity.

Article III. Ordering of Goods

(1) The Buyer can place an order via the website, email, post or telephone.
(2) The Seller then confirms the order by e-mail or telephone. The order is considered delivered and binding by such confirmation. At this point, a distance contract is concluded between the Seller and the Buyer.
(3) The Buyer shall be obliged to include in the order the name and surname, postal address (including Land Registry house number), email and telephone number if it concerns a natural person and the business name, registered seat or delivery address, email, telephone number, and CIN, Tax ID No., VAT ID No., if they were assigned, if it concerns a legal entity. The Buyer shall also be obliged to include in the order the name and description of the goods, the number of pieces and the date of issue (an order placed via the e-shop meets these requirements automatically).
(4) The Buyer shall have the right to cancel the order free of charge by email if the goods have not yet been delivered to him. The purchase price paid for the goods shall subsequently be refunded to the Buyer by transfer to account or by postal money order without delay, but no later than within 14 days. If the order is cancelled when the goods have already been sent to the Buyer, the Buyer shall bear the costs associated with the transport of the goods. When cancelling the order, it is necessary to indicate the Buyer's identification data, order number, ordered goods, account number or address to which the purchase price should be refunded if it was paid in advance. If the Buyer fails to take the goods over within the period of retention or refuses to take the goods over, it shall be deemed that the Buyer cancelled the order on the day on which he did not take them over or refused them. In this case, the Seller shall have the right to reimbursement of the costs associated with transport to the Buyer.
(5) The Seller shall have the right to cancel the order a) if he is unable to deliver the ordered goods within the agreed time limit and the Buyer is not interested in substitute fulfilment, b) in the case of unavailability of the goods, c) if he is unable to deliver the goods to the Buyer within the agreed time limit or for a price specified in the online shop, despite making all efforts, which can reasonably be expected from the Seller, d) if the Seller does not have a record of payment for the order even 14 days after the day on which the order was created (if the Buyer has chosen the advance payment). The Buyer will be informed about the cancellation of order by email. The purchase price paid for the goods will be subsequently, within 15 days, refunded to the Buyer by transfer to account or by postal money order.

Article IV. Price of Goods

(1) Current prices of goods are stated in the e-shop. This price does not include the costs of delivery of the goods to the place specified by the Buyer.
(2) The price of the goods is stated for one piece, unless the nature of the goods (especially earrings, shoes, etc.) or description indicates otherwise.
(3) Prices stated in the e-shop may be subject to change even without prior notice. The Seller shall be bound by his offer, including the price, within 7 days of order confirmation in a case of advance payment to the account. The Buyer and the Seller shall be bound by the price valid at the moment when the order was confirmed in a case of a change in the price for the goods. This shall not affect the Seller's right and the Buyer's right to cancel the order.

Article V. Payment Terms and Conditions

(1) The Buyer shall pay collect on delivery, by card via PayPal payment system or by transfer / deposit to the Seller's account, unless these Business Terms and Conditions stipulate otherwise.
(2) The Buyer shall pay the purchase price for the goods, or possibly costs of delivery of goods and price for collect on delivery.
(3) The Seller shall have the right to request 1 € for the payment by collect on delivery. The Seller does not charge any fees for the payment by card via PayPal payment system, by transfer or deposit to the Seller's account.

Article VI. Delivery Terms and Costs of Delivery of Goods

(1) (1) The Seller undertakes to deliver the ordered goods to the Buyer no later than within 30 days of the order confirmation, unless these Business Terms and Conditions stipulate otherwise.
(2) If the payment is made by transfer / deposit to the Seller's account, the period of 30 days shall run from the moment when the funds are credited to the Seller's account.
(3) The delivery time indicated for the goods is given only for information. This time limit is generally met, but the delivery time is influenced by various factors independent of the Seller's will, in particular national holidays in the country of the supplier, customs procedures, weather conditions, etc.
(4) The method of delivery shall be chosen by the Buyer when placing the order. The Buyer has the option to choose delivery by Slovenská pošta or by Postal courier, unless these Business Terms and Conditions stipulate otherwise.
(5) The costs of delivery of goods to the place specified by the Buyer shall be indicated in the Shipping and Payment section..

Article VII. Rights and Duties

(1) By concluding a contract for the purchase of goods, the Seller undertakes to hand over the goods to the Buyer in the required quality and quantity.
(2) By concluding a contract for the purchase of goods, the Buyer undertakes to take over the goods and pay the purchase price for it, including the costs of delivery of goods, or possibly costs of the selected method of payment (collect on delivery).
(3) Ownership right to the goods shall pass from the Seller to the Buyer upon the full payment of the purchase price.
(4) The Seller shall be entitled to provide also a partial performance if the current inventory is not sufficient to fulfil the Buyer's entire order.

Article VIII. Liability for Defects, Guarantee Period and Filing a Complaint

(1) The Seller shall be liable for defects that the goods have at the time of take-over by the Buyer and for defects that occur within the guarantee period after the take-over of the goods.
(2) The guarantee period shall be 24 months for the Consumer and it shall start to run from the day on which the goods were taken over by the Consumer.
(3) The Buyer shall file a complaint with the Seller. When filing a complaint, the Buyer shall deliver to the Seller's address the claimed goods, suitably packaged, including all accessories and a description of the defect.
(4) When filing a complaint, the Buyer can use the claim form, which he prints out and completes and sends together with the defective goods to the address of the Seller's registered seat.
(5) The detailed complaint process is regulated by the Complaints Procedure.
(6) The Buyer shall file a complaint with the carrier if the goods were damaged during the transport.
(7) The Consumer shall have the right to contact the Seller with a request for remedy if he is not satisfied with the manner in which the Seller has handled his complaint or if he considers that the Seller has breached his rights.
(8) The Consumer shall have the right to submit an application for initiation of alternative dispute resolution with the alternative dispute resolution entity if the Seller provided a negative reply to the request under the paragraph (7) or did not reply to it within 30 days of the date of its dispatch.
(9) The list of alternative dispute resolution entities is published by the Ministry of Economy of the Slovak Republic on its website. The Consumer shall have the right to submit an application for initiation of alternative dispute resolution also through the alternative dispute resolution platform (http://ec.europa.eu/odr).
(10) Further conditions of the alternative dispute resolution and the requirements for the application pursuant to the paragraph (8) are regulated by the Act No. 391/2015 Coll. on Alternative Dispute Resolution for Consumer Disputes and on Amendments and Supplements to Certain Acts.

Article IX. Consumer's Right to Withdraw from Contract

(1) The Consumer shall be entitled to withdraw from the contract without giving a reason within 14 days from the day on which the goods were taken over. The Consumer shall be entitled to withdraw from the contract also partially, i.e. only in relation to some of the products, in a case of a purchase contract, the subject-matter of which is the purchase of several products.
(2) The Consumer shall withdraw from the contract in writing or by email. The Consumer can use a form for withdrawal.
(3) The Consumer shall be obliged to send the withdrawal from the contract to the Seller's contact address on the last day of the time limit at the latest. The Consumer shall be obliged to send the goods, to which the withdrawal relates, within 14 days from the day of withdrawal. The Consumer shall include in the written withdrawal from contract in particular his identification data (e.g. name, surname, address) and the goods which are subject to withdrawal; he can further include the order number and the account number in IBAN format.
(4) The contract shall be cancelled from the beginning by Consumer's withdrawal from the contract.
(5) The Seller undertakes to take back the goods and to refund the purchase price, including the costs of the cheapest standard method of delivery offered by the Seller, to the Consumer without delay, but no later than within 14 days from the day of withdrawal from contract. The costs of returning the goods shall be borne by the Consumer.
((6) The Consumer shall be obliged to send the withdrawal from contract and the goods to the Seller's contact address without collect on delivery. The Seller will not take over the consignment, the delivery of which is conditioned by payment of a monetary amount.
(7) The Consumer cannot withdraw from a contract, the subject-matter of which is the sale of goods made according to the specific requirements of the Consumer or goods intended specifically for one consumer, or goods enclosed in a protective packaging, the return of which is not appropriate due to health protection or for hygienic reasons and whose protective packaging was broken after the delivery.
(8) If the Consumer withdraws from the contract only partially and due to such withdrawal the value of the ordered goods falls below the set amount which was the reason for the discount on the price for shipping, the Consumer shall be obliged to pay additionally the costs of delivery of the goods to the place specified by the Consumer.

Article X. Seller's Right to Withdraw from Contract

(1) The Seller shall have the right to withdraw from the contract if the stocks are sold out, the goods are unavailable, if he is unable to deliver the goods to the Buyer within the agreed time limit or for a price specified in the online shop despite making all efforts, which can reasonably be expected from him, or for the reasons of force majeure. The Seller shall immediately inform the Buyer of this fact. The purchase price paid for the goods shall subsequently be refunded to the Buyer by transfer to account or by postal money order without delay, but no later than within 14 days.

Article XI. Personal Data Protection.

(1) The terms and conditions for the processing of personal data are set out in a separate section on the Seller's website at: https://www.chnnls-space.com/ochrana- osobnych-udajov/

Article XII. Final Provisions


(1) The Buyer declares that he has familiarized himself with these General Terms and Conditions and Complaints Procedure before filling out or communicating the order and that he agrees with them.
(2) The Buyer agrees that the invoice will be sent by means of electronic communication.
(3) Legal relationships and conditions not expressly regulated hereto, as well as possible disputes arising from failure to meet these conditions, shall be governed by the relevant provisions of the Civil Code in the case of the Consumer and by the relevant provisions of the Commercial Code in the case of entrepreneur and also by other generally binding legal regulations of the Slovak Republic in the case of them both.
(4) These Business Terms and Conditions shall enter into force on 1 October 2019.

COMPLAINTS PROCEDURE

Article I. GENERAL PROVISIONS

(1) The company FOOD SPACE, s.r.o. (hereinafter referred to as the "Seller") hereby, in accordance with the Section 18 par. (1) of the Act No. 250/2007 Coll. on Consumer Protection and on Amendment to the Act No. 372/1990 Coll. on Offences, as amended, duly informs the Consumer (hereinafter referred to as the "Customer" or the "Buyer") about the conditions and method of exercising rights arising from the liability for defects (hereinafter referred to as the "Complaint"), including information on where the complaint can be filed and on performance of guarantee repairs.
(2) This Complaints Procedure is issued in accordance with generally binding legal regulations of the Slovak Republic.
(3) This Complaints Procedure is, in accordance with the Section 18 par. (1) of the Act on Consumer Protection, published on the website www.chnnls-space.sk

Article II. LIABILITY FOR DEFECTS OF THE GOODS SOLD

(1) The Seller shall be liable for defects that the goods sold have at the time of take-over by the Buyer and for defects that occur within the guarantee period after the take-over of the goods. The guarantee period shall be 24 months.
(2) The guarantee period shall be 24 months for goods sold at a lower price due to a defect, but the Seller shall not be liable for the defect due to which the lower price was agreed.
(3) The guarantee period for second-hand goods shall be 12 months.
(4) The Seller can provide, by declaration in the warranty document issued to the Buyer, a warranty beyond the scope of the guarantee provided by law (legal guarantee) and shall determine the conditions and extent of this warranty in the warranty document.
(5) The guarantee periods start to run from the date when the goods were taken over by the Buyer. Shall the purchased goods be put into operation by other entrepreneur than the Seller, the guarantee period starts to run only from the day on which they are put into operation, provided that the Buyer ordered putting into operation no later than within 3 weeks from take-over of the goods and duly and timely provided the necessary cooperation for performance of the service.
(6) The period from the moment when the right arising from liability for defects was exercised until the moment when the Buyer was obliged to take over the object after completion of its repair, shall not be counted into the guarantee period. If the goods are replaced, the guarantee period shall start to run again from the moment when the new goods were taken over.
(7) The rights arising from liability for goods defects, on which the guarantee period applies, shall cease to exist if they were not exercised within the guarantee period.
(8) If the Seller offers to the Buyer other goods free of charge as a gift to the sold goods during the purchase of goods, it is up to the Buyer whether he accepts the offered gift or not. However, the gift is not the goods sold, therefore the Seller shall not be liable for its possible defects. However, if the Seller is aware of possible defects of the gift, he shall be obliged to notify the Customer of such defects when offering the gift. If the gift has the defects about which the Customer was not notified by the Seller, the Customer shall be entitled to return it. If the right to withdraw from the contract (refund of money) arises for the Customer, the Customer shall be obliged to return to the Seller everything, what he received under the contract, i.e. also the goods received as a gift.

Article III. FILING A COMPLAINT

(1) The Buyer exercises the right to have the goods repaired by sending the defective goods, together with a description of the defect, to the Seller's address.
(2) The Buyer shall exercise also the other rights arising from liability for defects, i.e. the right to have the goods replaced, the right to withdraw from the purchase contract (refund of money) and the right to a reasonable discount, in writing at the address of Seller's registered seat.
(3) The Seller, or an employee authorised by the Seller, shall be obliged to determine the method of complaint handling and to handle the complaint within a time limit which must not be longer than 30 days from filing a complaint. The Seller, in a case of a complaint made within 12 months of the purchase of the product, can handle the complaint by refusal only on the basis of expert assessment. The Seller shall be obliged to inform the Buyer about to whom the product can be sent for expert assessment, if the Seller refuses a complaint made after 12 months of the purchase of the product. Expert assessment shall mean for the purposes of complaint handling, among other things, also the opinion of the authorised body or the person authorised by the manufacturer to perform guarantee repairs.
(4) The Seller shall be obliged to issue a confirmation to the Customer when filing a complaint. This confirmation is a copy of a complaint record.
(5) The Seller shall be obliged to issue a written document on the complaint handling within 30 days from the date on which a complaint was filed at the latest. This written document is a copy of the complaint record with a completed complaint handling box, a letter containing a written notice of complaint handling or a text message containing information on complaint handling with a written confirmation on its sending.

Article IV. GENERAL CONDITIONS FOR COMPLAINT

When filing a complaint concerning the goods:
a) it is necessary to submit a proof of purchase, or to prove in other way, not giving rise to doubts, that the goods were purchased from the Seller,
b) it is necessary, that the goods meet all other conditions for guarantee complaint stated in the warranty document,
c) it is necessary to submit the original warranty document, if the Customer exercises the right resulting from a warranty beyond the scope of the guarantee provided by law (legal guarantee).

Article V. METHOD OF HANDLING A COMPLAINT

(1) If the defect is removable, the Buyer shall have the right to its removal free of charge, in a timely and proper manner. The Seller decides about the method of the defect removal and is obliged to remove the defect without undue delay.
(2) The Buyer can request a replacement of the goods instead of the defect removal, or, if the defect concerns only a component of the goods, a replacement of this component, provided that the Seller will not incur costs which are disproportionate to the price of the goods or the severity of the defect.
(3) The Seller can always replace the defective goods for goods without defects instead of defect removal, provided that this does not cause serious difficulties for the Buyer.. (4) If the defect is irremovable and it prevents the goods from being used properly as goods without defects, the Buyer shall have the right to have the goods replaced or the right to withdraw from the purchase contract.
(5) The Buyer shall have the right to have the goods replaced or the right to withdraw from the contract also if there is a defect that can be removed, but its repeated occurrence after the repair hinders the proper use of the goods by the Buyer. Repeated occurrence of a defect after repair shall mean the situation where the same defect occurs third time after its at least two previous repairs.
(6) The Buyer shall have the right to have the goods replaced or the right to withdraw from the contract also if there are defects that can be removed, but their larger number prevent the Buyer from using the goods properly. The larger number of defects shall mean at least three different removable defects at the same time, each of which hinders proper use. (7) If the Seller fails to handle the complaint within 30 days, the Buyer shall have the same rights as if there was an irremovable defect, i.e. the right to have the goods replaced or right to refund of money (withdrawal from contract).
(8) If there is an irremovable defect that does not hinder proper use of the goods, the Buyer shall be entitled to a reasonable discount on the price of the product.
(9) If the Buyer has the right to have the goods replaced or the right to withdraw from the contract (refund of money), it is up to the Buyer which of these rights he exercises. However, once he chooses one of these rights, he can no longer unilaterally change that choice.

INSTRUCTION

1. Right to withdraw from contract
You have the right to withdraw from this contract within 14 days without giving any reason. The period for withdrawal from contract will expire after 14 days from the day on which you, or a third party designated by you, except of a carrier, take over the goods. Please, inform us of your decision to withdraw from this contract by an unambiguous declaration (by letter sent via mail or email) at FOOD SPACE, s.r.o., Župné nám. 2, 811 04 Bratislava, when exercising the right to withdraw from the contract. For this purpose, you can use the model withdrawal form that we have provided or sent to you. The period for withdrawal from contract is met if you send a notice of exercise of the right to withdraw from the contract before the expiry of the period for withdrawal from contract.
2. Consequences of withdrawal from contract
After withdrawal from the contract we will refund you all payments you made in connection with the conclusion of the contract, in particular the purchase price, including the costs of delivery of the goods to you. This does not cover the additional costs if you have chosen a different delivery method than the cheapest standard delivery method we offer. Payments will be refunded to you without undue delay, no later than within 14 days from the day on which your notice of withdrawal from this contract is delivered to us. Payments will be refunded by using the same method as the one you used for your payment, without charging any additional fees, unless you explicitly agreed to another payment method. The payment for the purchased goods will be refunded to you once the returned goods are delivered back to our address or upon submission of a document proving that the goods were sent back, whichever comes first. Please send the goods back to us or bring them to our address no later than within 14 days from the day on which the right to withdraw from the contract was exercised. The period is considered to be met if you send the goods back before the expiry of the 14-day period. You shall bear the direct costs of returning the goods. You are only liable for any decrease in the value of the goods as a result of handling them in a manner other than the one necessary to determine the nature, characteristics and functionality of the goods.

BUSINESS TERMS AND CONDITIONS

Article I. General Provisions

(1) These Business Terms and Conditions shall govern the relationships between the Seller and the Buyer when purchasing goods via the e-shop www.chnnls-space.com (hereinafter referred to as the "e-shop").
(2)(2) Purchase of goods via the e-shop shall be governed by these Business Terms and Conditions and the valid generally binding legal regulations of the Slovak Republic.

Article II. Definition of Terms

(1) Goods shall mean any movable item sold via the e-shop.
(2) The Seller shall mean a trading company FOOD SPACE s.r.o., with the registered seat at Župné nám. 2, Bratislava 811 04, CIN 5240519, Tax ID No. 2121054034, registered in the Commercial Register of the District Court Bratislava I, Section Sro, Insert No. 137498/B. Seller's email address is info@chnnls-space.com and Seller's telephone number is +421 918 841 304.
(3) Buyer shall mean an entity that concluded a contract for the purchase of goods with the Seller.
(4) Consumer shall mean a natural person who reached the age of 16 and does not purchase goods within the scope of his commercial or other business activity.
(5) Entrepreneur shall mean a natural person or a legal entity who purchases goods within the scope of his / its business activity.

Article III. Ordering of Goods

(1) The Buyer can place an order via the website, email, post or telephone.
(2) The Seller then confirms the order by e-mail or telephone. The order is considered delivered and binding by such confirmation. At this point, a distance contract is concluded between the Seller and the Buyer.
(3) The Buyer shall be obliged to include in the order the name and surname, postal address (including Land Registry house number), email and telephone number if it concerns a natural person and the business name, registered seat or delivery address, email, telephone number, and CIN, Tax ID No., VAT ID No., if they were assigned, if it concerns a legal entity. The Buyer shall also be obliged to include in the order the name and description of the goods, the number of pieces and the date of issue (an order placed via the e-shop meets these requirements automatically).
(4) The Buyer shall have the right to cancel the order free of charge by email if the goods have not yet been delivered to him. The purchase price paid for the goods shall subsequently be refunded to the Buyer by transfer to account or by postal money order without delay, but no later than within 14 days. If the order is cancelled when the goods have already been sent to the Buyer, the Buyer shall bear the costs associated with the transport of the goods. When cancelling the order, it is necessary to indicate the Buyer's identification data, order number, ordered goods, account number or address to which the purchase price should be refunded if it was paid in advance. If the Buyer fails to take the goods over within the period of retention or refuses to take the goods over, it shall be deemed that the Buyer cancelled the order on the day on which he did not take them over or refused them. In this case, the Seller shall have the right to reimbursement of the costs associated with transport to the Buyer.
(5) The Seller shall have the right to cancel the order a) if he is unable to deliver the ordered goods within the agreed time limit and the Buyer is not interested in substitute fulfilment, b) in the case of unavailability of the goods, c) if he is unable to deliver the goods to the Buyer within the agreed time limit or for a price specified in the online shop, despite making all efforts, which can reasonably be expected from the Seller, d) if the Seller does not have a record of payment for the order even 14 days after the day on which the order was created (if the Buyer has chosen the advance payment). The Buyer will be informed about the cancellation of order by email. The purchase price paid for the goods will be subsequently, within 15 days, refunded to the Buyer by transfer to account or by postal money order.

Article IV. Price of Goods

(1) Current prices of goods are stated in the e-shop. This price does not include the costs of delivery of the goods to the place specified by the Buyer.
(2) The price of the goods is stated for one piece, unless the nature of the goods (especially earrings, shoes, etc.) or description indicates otherwise.
(3) Prices stated in the e-shop may be subject to change even without prior notice. The Seller shall be bound by his offer, including the price, within 7 days of order confirmation in a case of advance payment to the account. The Buyer and the Seller shall be bound by the price valid at the moment when the order was confirmed in a case of a change in the price for the goods. This shall not affect the Seller's right and the Buyer's right to cancel the order.

Article V. Payment Terms and Conditions

(1) The Buyer shall pay collect on delivery, by card via PayPal payment system or by transfer / deposit to the Seller's account, unless these Business Terms and Conditions stipulate otherwise.
(2) The Buyer shall pay the purchase price for the goods, or possibly costs of delivery of goods and price for collect on delivery.
(3) The Seller shall have the right to request 1 € for the payment by collect on delivery. The Seller does not charge any fees for the payment by card via PayPal payment system, by transfer or deposit to the Seller's account.

Article VI. Delivery Terms and Costs of Delivery of Goods

(1) (1) The Seller undertakes to deliver the ordered goods to the Buyer no later than within 30 days of the order confirmation, unless these Business Terms and Conditions stipulate otherwise.
(2) If the payment is made by transfer / deposit to the Seller's account, the period of 30 days shall run from the moment when the funds are credited to the Seller's account.
(3) The delivery time indicated for the goods is given only for information. This time limit is generally met, but the delivery time is influenced by various factors independent of the Seller's will, in particular national holidays in the country of the supplier, customs procedures, weather conditions, etc.
(4) The method of delivery shall be chosen by the Buyer when placing the order. The Buyer has the option to choose delivery by Slovenská pošta or by Postal courier, unless these Business Terms and Conditions stipulate otherwise.
(5) The costs of delivery of goods to the place specified by the Buyer shall be indicated in the Shipping and Payment section..

Article VII. Rights and Duties

(1) By concluding a contract for the purchase of goods, the Seller undertakes to hand over the goods to the Buyer in the required quality and quantity.
(2) By concluding a contract for the purchase of goods, the Buyer undertakes to take over the goods and pay the purchase price for it, including the costs of delivery of goods, or possibly costs of the selected method of payment (collect on delivery).
(3) Ownership right to the goods shall pass from the Seller to the Buyer upon the full payment of the purchase price.
(4) The Seller shall be entitled to provide also a partial performance if the current inventory is not sufficient to fulfil the Buyer's entire order.

Article VIII. Liability for Defects, Guarantee Period and Filing a Complaint

(1) The Seller shall be liable for defects that the goods have at the time of take-over by the Buyer and for defects that occur within the guarantee period after the take-over of the goods.
(2) The guarantee period shall be 24 months for the Consumer and it shall start to run from the day on which the goods were taken over by the Consumer.
(3) The Buyer shall file a complaint with the Seller. When filing a complaint, the Buyer shall deliver to the Seller's address the claimed goods, suitably packaged, including all accessories and a description of the defect.
(4) When filing a complaint, the Buyer can use the claim form, which he prints out and completes and sends together with the defective goods to the address of the Seller's registered seat.
(5) The detailed complaint process is regulated by the Complaints Procedure.
(6) The Buyer shall file a complaint with the carrier if the goods were damaged during the transport.
(7) The Consumer shall have the right to contact the Seller with a request for remedy if he is not satisfied with the manner in which the Seller has handled his complaint or if he considers that the Seller has breached his rights.
(8) The Consumer shall have the right to submit an application for initiation of alternative dispute resolution with the alternative dispute resolution entity if the Seller provided a negative reply to the request under the paragraph (7) or did not reply to it within 30 days of the date of its dispatch.
(9) The list of alternative dispute resolution entities is published by the Ministry of Economy of the Slovak Republic on its website. The Consumer shall have the right to submit an application for initiation of alternative dispute resolution also through the alternative dispute resolution platform (http://ec.europa.eu/odr).
(10) Further conditions of the alternative dispute resolution and the requirements for the application pursuant to the paragraph (8) are regulated by the Act No. 391/2015 Coll. on Alternative Dispute Resolution for Consumer Disputes and on Amendments and Supplements to Certain Acts.

Article IX. Consumer's Right to Withdraw from Contract

(1) The Consumer shall be entitled to withdraw from the contract without giving a reason within 14 days from the day on which the goods were taken over. The Consumer shall be entitled to withdraw from the contract also partially, i.e. only in relation to some of the products, in a case of a purchase contract, the subject-matter of which is the purchase of several products.
(2) The Consumer shall withdraw from the contract in writing or by email. The Consumer can use a form for withdrawal.
(3) The Consumer shall be obliged to send the withdrawal from the contract to the Seller's contact address on the last day of the time limit at the latest. The Consumer shall be obliged to send the goods, to which the withdrawal relates, within 14 days from the day of withdrawal. The Consumer shall include in the written withdrawal from contract in particular his identification data (e.g. name, surname, address) and the goods which are subject to withdrawal; he can further include the order number and the account number in IBAN format.
(4) The contract shall be cancelled from the beginning by Consumer's withdrawal from the contract.
(5) The Seller undertakes to take back the goods and to refund the purchase price, including the costs of the cheapest standard method of delivery offered by the Seller, to the Consumer without delay, but no later than within 14 days from the day of withdrawal from contract. The costs of returning the goods shall be borne by the Consumer.
((6) The Consumer shall be obliged to send the withdrawal from contract and the goods to the Seller's contact address without collect on delivery. The Seller will not take over the consignment, the delivery of which is conditioned by payment of a monetary amount.
(7) The Consumer cannot withdraw from a contract, the subject-matter of which is the sale of goods made according to the specific requirements of the Consumer or goods intended specifically for one consumer, or goods enclosed in a protective packaging, the return of which is not appropriate due to health protection or for hygienic reasons and whose protective packaging was broken after the delivery.
(8) If the Consumer withdraws from the contract only partially and due to such withdrawal the value of the ordered goods falls below the set amount which was the reason for the discount on the price for shipping, the Consumer shall be obliged to pay additionally the costs of delivery of the goods to the place specified by the Consumer.

Article X. Seller's Right to Withdraw from Contract

(1) The Seller shall have the right to withdraw from the contract if the stocks are sold out, the goods are unavailable, if he is unable to deliver the goods to the Buyer within the agreed time limit or for a price specified in the online shop despite making all efforts, which can reasonably be expected from him, or for the reasons of force majeure. The Seller shall immediately inform the Buyer of this fact. The purchase price paid for the goods shall subsequently be refunded to the Buyer by transfer to account or by postal money order without delay, but no later than within 14 days.

Article XI. Personal Data Protection.

(1) The terms and conditions for the processing of personal data are set out in a separate section on the Seller's website at: https://www.chnnls-space.com/ochrana- osobnych-udajov/

Article XII. Final Provisions


(1) The Buyer declares that he has familiarized himself with these General Terms and Conditions and Complaints Procedure before filling out or communicating the order and that he agrees with them.
(2) The Buyer agrees that the invoice will be sent by means of electronic communication.
(3) Legal relationships and conditions not expressly regulated hereto, as well as possible disputes arising from failure to meet these conditions, shall be governed by the relevant provisions of the Civil Code in the case of the Consumer and by the relevant provisions of the Commercial Code in the case of entrepreneur and also by other generally binding legal regulations of the Slovak Republic in the case of them both.
(4) These Business Terms and Conditions shall enter into force on 1 October 2019.

COMPLAINTS PROCEDURE

Article I. GENERAL PROVISIONS

(1) The company FOOD SPACE, s.r.o. (hereinafter referred to as the "Seller") hereby, in accordance with the Section 18 par. (1) of the Act No. 250/2007 Coll. on Consumer Protection and on Amendment to the Act No. 372/1990 Coll. on Offences, as amended, duly informs the Consumer (hereinafter referred to as the "Customer" or the "Buyer") about the conditions and method of exercising rights arising from the liability for defects (hereinafter referred to as the "Complaint"), including information on where the complaint can be filed and on performance of guarantee repairs.
(2) This Complaints Procedure is issued in accordance with generally binding legal regulations of the Slovak Republic.
(3) This Complaints Procedure is, in accordance with the Section 18 par. (1) of the Act on Consumer Protection, published on the website www.chnnls-space.sk

Article II. LIABILITY FOR DEFECTS OF THE GOODS SOLD

(1) The Seller shall be liable for defects that the goods sold have at the time of take-over by the Buyer and for defects that occur within the guarantee period after the take-over of the goods. The guarantee period shall be 24 months.
(2) The guarantee period shall be 24 months for goods sold at a lower price due to a defect, but the Seller shall not be liable for the defect due to which the lower price was agreed.
(3) The guarantee period for second-hand goods shall be 12 months.
(4) The Seller can provide, by declaration in the warranty document issued to the Buyer, a warranty beyond the scope of the guarantee provided by law (legal guarantee) and shall determine the conditions and extent of this warranty in the warranty document.
(5) The guarantee periods start to run from the date when the goods were taken over by the Buyer. Shall the purchased goods be put into operation by other entrepreneur than the Seller, the guarantee period starts to run only from the day on which they are put into operation, provided that the Buyer ordered putting into operation no later than within 3 weeks from take-over of the goods and duly and timely provided the necessary cooperation for performance of the service.
(6) The period from the moment when the right arising from liability for defects was exercised until the moment when the Buyer was obliged to take over the object after completion of its repair, shall not be counted into the guarantee period. If the goods are replaced, the guarantee period shall start to run again from the moment when the new goods were taken over.
(7) The rights arising from liability for goods defects, on which the guarantee period applies, shall cease to exist if they were not exercised within the guarantee period.
(8) If the Seller offers to the Buyer other goods free of charge as a gift to the sold goods during the purchase of goods, it is up to the Buyer whether he accepts the offered gift or not. However, the gift is not the goods sold, therefore the Seller shall not be liable for its possible defects. However, if the Seller is aware of possible defects of the gift, he shall be obliged to notify the Customer of such defects when offering the gift. If the gift has the defects about which the Customer was not notified by the Seller, the Customer shall be entitled to return it. If the right to withdraw from the contract (refund of money) arises for the Customer, the Customer shall be obliged to return to the Seller everything, what he received under the contract, i.e. also the goods received as a gift.

Article III. FILING A COMPLAINT

(1) The Buyer exercises the right to have the goods repaired by sending the defective goods, together with a description of the defect, to the Seller's address.
(2) The Buyer shall exercise also the other rights arising from liability for defects, i.e. the right to have the goods replaced, the right to withdraw from the purchase contract (refund of money) and the right to a reasonable discount, in writing at the address of Seller's registered seat.
(3) The Seller, or an employee authorised by the Seller, shall be obliged to determine the method of complaint handling and to handle the complaint within a time limit which must not be longer than 30 days from filing a complaint. The Seller, in a case of a complaint made within 12 months of the purchase of the product, can handle the complaint by refusal only on the basis of expert assessment. The Seller shall be obliged to inform the Buyer about to whom the product can be sent for expert assessment, if the Seller refuses a complaint made after 12 months of the purchase of the product. Expert assessment shall mean for the purposes of complaint handling, among other things, also the opinion of the authorised body or the person authorised by the manufacturer to perform guarantee repairs.
(4) The Seller shall be obliged to issue a confirmation to the Customer when filing a complaint. This confirmation is a copy of a complaint record.
(5) The Seller shall be obliged to issue a written document on the complaint handling within 30 days from the date on which a complaint was filed at the latest. This written document is a copy of the complaint record with a completed complaint handling box, a letter containing a written notice of complaint handling or a text message containing information on complaint handling with a written confirmation on its sending.

Article IV. GENERAL CONDITIONS FOR COMPLAINT

When filing a complaint concerning the goods:
a) it is necessary to submit a proof of purchase, or to prove in other way, not giving rise to doubts, that the goods were purchased from the Seller,
b) it is necessary, that the goods meet all other conditions for guarantee complaint stated in the warranty document,
c) it is necessary to submit the original warranty document, if the Customer exercises the right resulting from a warranty beyond the scope of the guarantee provided by law (legal guarantee).

Article V. METHOD OF HANDLING A COMPLAINT

(1) If the defect is removable, the Buyer shall have the right to its removal free of charge, in a timely and proper manner. The Seller decides about the method of the defect removal and is obliged to remove the defect without undue delay.
(2) The Buyer can request a replacement of the goods instead of the defect removal, or, if the defect concerns only a component of the goods, a replacement of this component, provided that the Seller will not incur costs which are disproportionate to the price of the goods or the severity of the defect.
(3) The Seller can always replace the defective goods for goods without defects instead of defect removal, provided that this does not cause serious difficulties for the Buyer.. (4) If the defect is irremovable and it prevents the goods from being used properly as goods without defects, the Buyer shall have the right to have the goods replaced or the right to withdraw from the purchase contract.
(5) The Buyer shall have the right to have the goods replaced or the right to withdraw from the contract also if there is a defect that can be removed, but its repeated occurrence after the repair hinders the proper use of the goods by the Buyer. Repeated occurrence of a defect after repair shall mean the situation where the same defect occurs third time after its at least two previous repairs.
(6) The Buyer shall have the right to have the goods replaced or the right to withdraw from the contract also if there are defects that can be removed, but their larger number prevent the Buyer from using the goods properly. The larger number of defects shall mean at least three different removable defects at the same time, each of which hinders proper use. (7) If the Seller fails to handle the complaint within 30 days, the Buyer shall have the same rights as if there was an irremovable defect, i.e. the right to have the goods replaced or right to refund of money (withdrawal from contract).
(8) If there is an irremovable defect that does not hinder proper use of the goods, the Buyer shall be entitled to a reasonable discount on the price of the product.
(9) If the Buyer has the right to have the goods replaced or the right to withdraw from the contract (refund of money), it is up to the Buyer which of these rights he exercises. However, once he chooses one of these rights, he can no longer unilaterally change that choice.

INSTRUCTION

1. Right to withdraw from contract
You have the right to withdraw from this contract within 14 days without giving any reason. The period for withdrawal from contract will expire after 14 days from the day on which you, or a third party designated by you, except of a carrier, take over the goods. Please, inform us of your decision to withdraw from this contract by an unambiguous declaration (by letter sent via mail or email) at FOOD SPACE, s.r.o., Župné nám. 2, 811 04 Bratislava, when exercising the right to withdraw from the contract. For this purpose, you can use the model withdrawal form that we have provided or sent to you. The period for withdrawal from contract is met if you send a notice of exercise of the right to withdraw from the contract before the expiry of the period for withdrawal from contract.
2. Consequences of withdrawal from contract
After withdrawal from the contract we will refund you all payments you made in connection with the conclusion of the contract, in particular the purchase price, including the costs of delivery of the goods to you. This does not cover the additional costs if you have chosen a different delivery method than the cheapest standard delivery method we offer. Payments will be refunded to you without undue delay, no later than within 14 days from the day on which your notice of withdrawal from this contract is delivered to us. Payments will be refunded by using the same method as the one you used for your payment, without charging any additional fees, unless you explicitly agreed to another payment method. The payment for the purchased goods will be refunded to you once the returned goods are delivered back to our address or upon submission of a document proving that the goods were sent back, whichever comes first. Please send the goods back to us or bring them to our address no later than within 14 days from the day on which the right to withdraw from the contract was exercised. The period is considered to be met if you send the goods back before the expiry of the 14-day period. You shall bear the direct costs of returning the goods. You are only liable for any decrease in the value of the goods as a result of handling them in a manner other than the one necessary to determine the nature, characteristics and functionality of the goods.